Asked and answered

Frequently Asked Questions

Last updated: November 12, 2025

The questions we hear most often, from care to cup holders. If yours isn't here, just write to us: our customer service email is available 24/7.

Your tumbler

How long will my drink stay cold, or hot?

The double-wall vacuum insulation keeps drinks cold for up to about 24 hours and hot for up to about 8 hours. Keeping the lid on helps it hold temperature for longest.

Will it fit in my car's cup holder?

In most cars, yes. The tumbler is about 2.9 inches across and straight-sided, which suits the majority of cup holders. It stands about 8.9 inches tall with the lid on. There are full measurements on our Size & Care page.

Can it go in the dishwasher?

Please don't. Hand washing with warm, soapy water keeps the printed artwork bright for years, and the dishwasher can wear it down. The tumbler also isn't microwave safe and shouldn't go in the freezer.

How do I clean the straw?

Rinse it straight after use, then run a slim straw brush or a narrow bottle brush through it with warm, soapy water. Let it air-dry fully before you put it back.

What is it made from?

The body is 18/8 (304) food-grade stainless steel. The clear slide lid is BPA-free, and the reusable straw is stainless steel.

Is the gold in some designs real metal?

No. Any gold or champagne colouring, including the ground of our Gilded Egrets design, is printed colour. It looks warm and soft rather than shiny, and it is cared for just like the rest of the artwork.

Does the artwork go all the way around?

Yes. Every design is painted as one continuous scene and printed around the whole tumbler with a smooth satin finish.

Orders and gifts

Can I send one as a present?

Certainly. Put the recipient's address in the delivery details at checkout. If you would like a short note included, email us your order number and the message.

What does shipping cost, and how long does it take?

Shipping is $7.99 flat rate worldwide, and FREE on orders of $100 or more. Orders are prepared in 1-3 business days, then U.S. delivery usually takes 5-9 business days and international delivery 10-20. Every parcel is tracked, and on international orders any duties or taxes are paid by the recipient.

Can I change my order after placing it?

Email us as quickly as you can. As long as the order hasn't shipped, we will do our best to change or cancel it.

Returns and help

What if I change my mind?

That's fine. You have 30 days from delivery to return an unused tumbler, and there's no restocking fee. Email us first, and we will tell you where to send it.

My tumbler arrived dented. What should I do?

We are sorry about that. Send a photo to info@eveningwren.com within 30 days of delivery and we will replace it or refund you in full, at no cost to you.

How can I contact you?

Email info@eveningwren.com. Our customer service email is available 24/7.