Thirty easy days

Return & Refund Policy

Last updated: November 12, 2025

We would much rather you love your tumbler than keep one that isn't right. You have 30 days from delivery to send it back, whatever the reason, and there is no restocking fee.

The short version

• 30 days from the date your parcel is delivered.
• Changing your mind is a perfectly good reason.
• No restocking fee, ever.
• Email us first, then post it to our registered company address.
• Your refund goes through promptly once the return is on its way.

Condition

For a full refund, please send the tumbler back unused, with its lid and straw, in its original packaging, in the same state it reached you. We are unable to refund a tumbler that has been used, washed in a dishwasher, or damaged after it arrived.

Step by step

1. Send us an email. Write to info@eveningwren.com with your order number and which design you are returning. We will reply to confirm and note your return.
2. Pack it snugly. The original box with a little padding keeps the print safe from scuffs on the journey.
3. Post it to our registered address, which is also our returns address:
   WENCHENG (HONG KONG) CO., LIMITED
   FLAT/RM 2223 22/F
   YAN'S TOWER
   25-27 WONG CHUK HANG ROAD
   ABERDEEN HK

Your refund

As soon as your return has been sent back to us, we issue the refund to the card or account you paid with. Banks can take a few business days to show the money in your account. Nothing is deducted for restocking.

Who pays return postage

If you are returning a tumbler because you changed your mind, the return postage is yours to arrange and pay, and a tracked service is a good idea. If the return is due to our error or a fault, we cover it.

Damaged, faulty or the wrong design

If your tumbler arrives dented, the print is flawed, the lid or straw is missing, or it simply isn't the design you chose, email info@eveningwren.com with a photo within 30 days of delivery. We will send a replacement or give a full refund, whichever you prefer, at no cost to you.

Swapping for another bird

Would another design suit you better? Let us know by email. Usually the fastest route is to refund the one you are returning and place a fresh order for the design you want.

Questions

If anything here is unclear, write to info@eveningwren.com; our customer service email is available 24/7.